Some Android phones have inherent limitations where calls cannot be recorded, and hence following issues may be observed:
Please note that above issues are NOT caused by our App but actually could be due to mobile phone limitations as set by the manufacturer or due to inherent hardware problems in the device
We have compiled a list of supported devices that we have tested. If your device is not working, then please let us know and we can evaluate the same for the right settings.
| Feature working fine | Feature unsupported due to mobile hardware/vendor limitation | Low voice quality observed due to mobile hardware/vendor limitation |
| Device Vendor | Android OS | Call Record in Bitrix24 | Call Duration details in Bitrix24 | Incoming call | Outgoing call | ||
|---|---|---|---|---|---|---|---|
| Caller voice recording | Receiver voice recording | Caller voice recording | Receiver voice recording | ||||
| OPPO F11 Pro | 10 | ||||||
| REDMI MI A3 | 10 | ||||||
| ONE PLUS | 10 | ||||||
| Oppo A5 | 10 | ||||||
| Poco F1 | 9 | ||||||
| Samsung Galaxy M51 | 10 | ||||||
| Samsung Galaxy M31 | 10 | ||||||
| Redmi Note 6 Pro | 9 | ||||||
| SAMSUNG A10 | 10 | ||||||
| REALME 3 PRO | 10 | ||||||
| Vivo Z1 Pro | 10 | ||||||
| Samsung Galaxy C7 Pro | 10 | ||||||
| Huawei Nova 7i | 10 | ||||||
| Oppo A92 | 10 | ||||||
| Nova 3i | 10 | ||||||
| Honor 10 Lite | 10 | ||||||
| Samsung Galaxy A50 | 10 | ||||||